Stay Calm and Act Fast
A plumbing emergency can be stressful, but knowing what to do in the first few minutes can save you thousands in water damage. Here's your step-by-step guide for the most common plumbing emergencies.
Burst Pipe — What to Do
1. Turn off the main water supply immediately. The shutoff valve is usually in the basement, near the water meter, or in a utility room. 2. Turn off the central heating and hot water system. 3. Open all cold taps to drain the system faster. 4. Collect water with buckets and towels. 5. Turn off electricity at the breaker panel if water is near electrical fittings. 6. Call FlowFix Pro on (647) 648-5662 for emergency response within 30 minutes.
Gas Leak — What to Do
If you smell gas: do NOT turn on any electrical switches, lights, or appliances. Open all doors and windows immediately. Turn off the gas supply at the meter if you can do so safely. Leave the property and call Enbridge Gas Emergency at 1-866-763-5427. Once the area is declared safe, call FlowFix Pro for a full gas safety inspection and any necessary repairs.
Blocked or Overflowing Toilet
Turn off the water supply to the toilet (the isolation valve is usually behind or beside the toilet). Don't try to flush again as this will cause more overflow. Use towels to contain the water. Avoid using chemical drain cleaners in a severely blocked toilet — they can damage pipes and create hazardous fumes.
No Hot Water or Heating
Check your boiler pressure gauge — if it's below 1 bar, you may need to repressurise the system (consult your boiler manual). Check that the thermostat is set correctly. Try resetting the boiler using the reset button. If the boiler locks out again after resetting, call a Gas Safe registered engineer.
FlowFix Pro's 24/7 emergency heating service means you won't be left in the cold. We respond within 30 minutes and carry common boiler parts to fix most issues on the first visit.
How to Find a Reliable Emergency Plumber
When choosing an emergency plumber, always check they are TSSA licensed (for any gas work), insured, and can provide references or reviews. Be wary of extremely low prices — quality emergency plumbing requires skilled technicians with the right parts and tools.
FlowFix Pro is TSSA licensed, fully insured, and rated 4.9/5 on Google with over 500 reviews. No call-out charges, no hidden fees — just fast, professional emergency plumbing when you need it most.
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